Job Description
RetailJobDescription
Reportsto:General/DistrictManager
StoreManager
Selling and Service
- UnderstandsorganizationalobjectivesandmakesdecisionsthatalignwithCompanyprioritiesandvalues •Endorses,modelsanddevelopsteamtodeliverCoach’sSellingandServiceexpectations •Managessalesstrategies,initiativesandgrowthacrossallcategories •Flexesstorebusinessstrategiesandpersonalsellingtechniquestocontributetooverallstoreandfinancial results •Maximizesfloorsupervisorroletodeliverstrongmetricsandresultsdriventhroughteamsellingandsellingto multiplecustomers •Sales/productivitygoals:setsandcommunicatesgoalsfortheteam,tracksstore’sperformanceatalltimes andachievessalesthroughteam
- ProductivityManagement:holdsthemanagementteamaccountableforfloorsupervisorproductivity, personalproductivityandmanagementcontribution •Takesownershipandcommitmentfordeliveringresults;activelyawareofpersonalandstoremetricsand achievesgoals •Drivesbusinessthroughsalesstrategies,clienteling,sourcingnewcustomersandmaintainingon-going productiverelationshipswithcustomers
- DevelopsaclientelingstrategyinpartnershipwiththeDistrictManager;implementsandmonitorsstrategy overtimetoachievebusinessgoalsandobjectives •Understandschangesinlocalmarketwithpotentialimpactonbusinessperformanceandsupportsthe executionoflocalsalesstrategiesandtactics
- Buildscredibilityandtrustasapersonalfashionadvisortobothteamandcustomersbycommunicating fashionawarenessandtrendsinthemarketplace •Createspositiveimpressionswithstoreteamandcustomersbybringingbestselftoworkthroughelevated, sophisticated,appropriatebusinessattireconsistentwithCoach’sguidetostyle
- Actsasabrandambassadorinthelocalmarket/malltodrivebrandloyaltyandbusiness(i.e.charityevents, localassociations,mallinitiatives) •Coachesteamonhowtoincorporatetrendsintotheirsellingexperiencewithcustomers •Influencescustomer’spurchasedecisionsbybalancingpatienceandassertiveness •Sensitivetocustomerandteam’sneedsandtailorsapproachbyreadingcues •Resolvescustomerproblemsandmeetscustomerneedsinatimelymannerthroughsolution-orientedand forwardthinking
- Encouragesteamtobuildlong-termrelationshipswithcustomerstodrivebusiness •Developsbothselfandindividualproductknowledgeskillsandremainsawareofcurrentcollections •Protectsanddrivestheneedsofthebusinessatalltimes •Understandsthepositivesalesimpactstaffinghasonthebusiness;recruitsandhiresaccordingly •Coaches,developsandmotivatestheteamonadaily,weeklyandmonthlybasistomeetgoalsandutilizing Companytools
- EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceofCoachstandards Workplace and Environment
- Createsenthusiasmandpositivityforasharedvisionandmission •Leadsbyexample •Demonstratesconfidencewhenleadingtheteamandmanagingthestore •Takesinitiative;hasahighlevelofownershipandaccountabilityforresultsofselfandothers •Approacheschallengesindirectandtimelymannerandtakesactiontocoursecorrectinthemomentwhen appropriate •Buildstrustingrelationshipswithpeersandteam •ActsasadvocatefortheteamandBrand Workplace and Environment (continued)
- Isadaptableandflexibletochange •Switchesgearsbasedontheneedsofthebusinessbothseamlesslyandpro-actively •Welcomesfeedbackandadaptsbehaviorsasappropriate •Maintainsacalmandprofessionaldemeanoratalltimes •Fostersanenvironmentofteamworkandcollaboration •Createsshortandlong-termstrategiestoachievepersonalmetricsandperformance •Usesavailableresourcestomakeinformeddecisionsandtakesappropriatepartnerswhennecessary •UtilizesCompanytoolstokeepself-informed •Delegatesandempowersothers •Recognizesandvaluesindividualperformanceandcommunicatesappropriately •Evaluatesperformanceofallteammembersandprovidesconsistentandtimelyfeedback;createsand modifiesactionplansforthecontinuousdevelopmentofstaff
- Resolvesperformanceproblemsusingappropriatecommunication,coachingandcounselingtechniques •Createsatalentbenchstrengthbyactivelyrecruitingandinterviewingcandidates •Recruits,interviews,selects,onboardsandretainstoptalent •Acknowledgesandreinforcestheimportanceofhowallrolescontributetothesuccessofthestore Operations
- ManagesdailyoperationaltasksaccordingtoCoachstandardsincludingsellingandserviceexpectations, operations,payroll,humanresourcesandlossprevention •Demonstratesstrongbusinessacumen;strategicallyforecasts,plansandbudgetstotheneedsofthebusiness(i.e.payrolls,staffing,etc.) •Writesschedulestomaximizebusinessbyschedulingrightpeople,rightplace,righttime •Interactsandcommunicateswithsupervisor(s)onaregularbasistokeeptheminformed •Maintainsinteriorandexteriorupkeepofthebuildingwithpartnershipfromthecorporateoffice •Understandsandusesallretailsystemsandreportingtools •AdherestoallretailpoliciesandproceduresincludingPOSandOperationsprocedures •LeveragesCoach’stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts;includingdrivingsalesandachievingindividualandteamgoals Additional Requirements
Experience:1to3yearsofpreviousStoreManagerexperienceinaluxuryretailserviceenvironmentpreferable. Possesscurrentknowledgeoffashiontrendsandcompetitioninthemarketplace.
Education:Highschooldiplomaorequivalent;collegedegreepreferred.
Technical:ProficientwithMSOffice(MicrosoftWord,Excel,PowerPointandOutlook).Experienceusingretail systems(i.e.labormanagement,inventorysystems,salesreporting,etc.)
Physical:Abilitytocommunicateeffectivelywithcustomersandteam.Mobilitytomaneuverthesalesfloorand stockroomtoprovideandsupportcustomerservice.Reachabove/bendtoobtainproductforcustomersfrom storefixtures/shelvesatvariousheightsandclimbladders/stairs/step-stoolstoperformvisualmerchandisingand housekeepingduties.Abilitytofrequentlyliftandcarryuptofivepoundsandattimesliftandcarry product/cartonsuptofiftypoundstoprocessproductshipment/transfers.
Schedule:Abilitytoworkaflexiblescheduletomeettheneedsofthebusiness,includingnights,weekends,busy seasons,andhighretailtrafficandsalesdays(includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve,Mother’sDay,etc.).
Note:Thisdocumentservesonlyasasampleofjobdutiesandresponsibilitiesanddoesnotincludean exhaustivelistofallperformancerequirements.
Coachisanequalopportunityandaffirmativeactionemployer.
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Job Tags
Weekend work,