City/State: Belleville, Illinois
Categories: Support Services
Job Status: PRN
Req ID : 97636
Pay Range: $15.00 - $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
Memorial Hospital Belleville -Shiloh is looking for someone with great customer service and call center experience!
Inbound Call Center-onsite
PRN- as needed opportunity (3-4 shifts per month)
12 hour shifts- must be able to work and train all shifts (including weekends)
Shifts: 6a-630p, 845a-915p, and 545p-615a.
Must be able to work Holidays
Overview
Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care including Children's at Memorial for pediatric emergency care. It provides patients a full complement of diagnostic and treatment services as well as heart and vascular care. Memorial, offering medical and surgical services plus critical care, is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. In addition, Memorial Belleville recently was accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been designated as a Magnet®-recognized organization for nursing excellence by the American Nurses Credentialing Center.
Memorial Hospital Shiloh , a 94-bed, all-private suite hospital was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services plus critical care.
The Switchboard Operators manage all voice communications into and out of the organization as well as providing support for paging and emergency communications within the organization.
Preferred Qualifications
Role Purpose
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Responsibilities
Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
Answers incoming calls according to department guidelines.
Provides paging service.
Provides clerical duties, organizes and maintains records.
Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements
Education
Experience
Supervisor Experience
Preferred Requirements
Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4% BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to our Benefits Summary (
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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