Job Description

Overview

General Manager - Super Service Today

Are you a driven leader with a strong grasp of P&L management and a proven track record of growing teams and businesses? Super Service Today, a fast-growing home services company, is seeking a highly capable General Manager to take the helm and help drive the company forward. If you thrive in a hands-on, growth-oriented environment where accountability, leadership, and strategic thinking are essential, we want to hear from you.

About Us

At Super Service Today, we provide top-tier HVAC, plumbing, and electrical services to homeowners across the region. Weve built our reputation on exceptional service, and our team is the backbone of that success. As we continue to expand, were looking for a leader who can not only manage day-to-day operations but also strategically shape our future growth.

Why This Role is Critical

We are looking for a combination of operations management and business development in a dynamic growth minded leader. This combination of experience is vital to the future growth of the company.

What Youll Do

As General Manager, youll be responsible for overseeing all day-to-day operations, with a primary focus on driving growth, improving profitability, and ensuring team accountability. You will directly report to Tim, the owner, and work closely with department leaders to optimize performance. In this role, you'll:

• Lead, Manage, and Grow the Team: Oversee a team of 40+ employees, with plans to expand the team, including hiring HVAC and Plumbing Managers. You will inspire your team to hit KPIs and provide coaching and leadership to ensure everyone reaches their full potential.
• P&L Management: Full P&L ownership and you will identify areas for improvement, and devise strategies to increase profitability.
• KPI Accountability: Establish and maintain key performance indicators (KPIs) to track company and individual success.
• Strategic Growth: Develop a long-term growth plan for the company and ensure that the operational framework is scalable.
• Systems Implementation: Youll work with existing tools like Service Titan and QuickBooks to optimize operations.
• Team Development: Focus on developing employees to ensure they grow within the company. Youll be responsible for setting up structured development programs, providing ongoing coaching, and managing employee assessments.
• Problem Solving: Tackle issues as they arise with a focus on long-term solutions. You'll be the go-to person for operational challenges and be responsible for creating effective solutions.

What Were Looking For

• 5+ years of leadership experience in a similar role.
• Ability to work in a fast-paced environment and make an impact from day one.
• Industry Experience: Experience in the home services industry (HVAC, plumbing, electrical, etc.) is strongly preferred, ideally in a leadership role overseeing operations, finances, and teams.
• P&L Management: A strong understanding of financial management, with the ability to make data-driven decisions to improve profitability and performance.
• Team Leadership: Proven experience managing and developing a team of 40+ employees, with a preference for someone who has overseen larger teams (100+).
• KPI Accountability: Experience setting and managing KPIs and holding individuals accountable for their performance.
• Strategic Mindset: You understand how to grow a business and develop long-term strategies to support company goals.
• Hands-On Leadership: We need someone who isnt afraid to roll up their sleeves and work alongside the team, especially in a smaller, fast-paced environment where visibility and involvement are crucial. Creating accountability is also important.
• Adaptability: We need someone who thrives in a fast-growing company and is skilled at adapting quickly.

Tools and Systems

• Service Titan (Industry-specific software)
• QuickBooks (Financial management)
• Microsoft Office

Join us in growing Super Service Today! If youre excited about stepping into a role where you can directly impact the growth and success of a dynamic company, apply today. Help us build the future of home services, one satisfied customer at a time.

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