Field Service Manager Job at Connect Force, Novi, MI

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  • Connect Force
  • Novi, MI

Job Description

Job Description

Job Description

Field Service Manager – Lead a Team Driving Innovation in Advanced Manufacturing!

Location: Nationwide (Travel Required)
Salary: $120,000+ (Based on experience and qualifications)

Why This Role is a Game-Changer

Are you a natural leader with a passion for cutting-edge technology, problem-solving, and building high-performing teams? This is your opportunity to take charge of a dynamic field service team , working with some of the most advanced precision manufacturing equipment in the industry.

As a Field Service Manager , you won’t just oversee operations—you’ll shape the future of our service division by driving efficiency, mentoring top-tier engineers, and ensuring our customers receive the best technical support in the business. If you thrive in fast-paced environments, love leading from the front, and want to make a huge impact , this role is for you!

What Makes This Opportunity Exciting?

Be a Leader in High-Tech Manufacturing – Guide a team of elite Field Service Engineers working with cutting-edge industrial automation and precision machinery .
Top-Tier Compensation & Benefits – Base salary starting at $130,000+ with bonuses, full benefits, 401(k) match, and car benefits to support your travel needs .
Career Growth & Impact – Take ownership of a growing service team, implement innovative strategies, and make critical business decisions.
Challenge Yourself Daily – Every day brings new technical and leadership challenges— no two days are ever the same .
Work with Industry Leaders – Partner with some of the biggest players in manufacturing, helping them optimize production with state-of-the-art technology.

Your Mission & Responsibilities
  • Lead & Inspire: Manage, mentor, and develop a team of high-performing Field Service Engineers .
  • Optimize Operations: Drive efficiency, improve response times, and ensure seamless service execution.
  • Strategic Growth: Develop and implement service strategies that enhance customer satisfaction and business growth.
  • Be the Expert: Provide technical guidance, troubleshoot complex equipment issues, and support escalated service cases.
  • Customer Excellence: Build and maintain strong client relationships, ensuring top-tier service delivery and long-term partnerships.
  • Data-Driven Decision Making: Analyze service reports, identify trends, and drive continuous improvement initiatives.
  • Travel & Collaborate: Visit customer sites, oversee major installations, and work closely with engineering and sales teams.
What You Bring to the Table
  • 5+ years of leadership experience in Field Service, Engineering, or Industrial Equipment Maintenance .
  • A strong background in mechanical systems, PLCs, automation, and electrical troubleshooting .
  • Proven ability to lead and develop high-performing technical teams .
  • A strategic mindset with experience in process improvement and service operations .
  • Exceptional problem-solving and customer-facing skills— you know how to handle high-pressure situations .
  • Willingness to travel nationwide and occasionally internationally to support major projects.
Perks & Benefits
  • $130,000+ starting salary with performance-based incentives.
  • Comprehensive benefits package – medical, dental, vision, and 401(k) match.
  • Car benefits, including mileage reimbursement or allowances for travel .
  • Ongoing training & development to keep you ahead of the curve.

This is more than just a management role—it’s your chance to lead, innovate, and make a lasting impact in the world of advanced manufacturing. If you’re ready to take your career to the next level, apply today!

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