Job Description
About the Company
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
About the Role
OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence. In this role, you'll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements. You'll be the cornerstone of franchise support – building relationships, solving problems, and helping our partners thrive.
What You'll Do
· Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution.
· Conduct training and development programs to help franchisees meet and exceed operational and quality standards.
· Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed.
· Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence.
What We're Looking For
· Bachelor's degree in business, management, or related field; or equivalent combination of education and experience.
· 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model).
· Proven ability to build and maintain strong relationships with a diverse range of stakeholders.
· Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities.
· A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness.
· Willingness to travel 60–75% within the assigned market.
Why Join Us?
· Earn recognition and rewards for performance, including bonuses, commissions, and President's Club eligibility.
· Contribute to projects and initiatives that directly shape our company's success.
· Collaborate with diverse teams and stakeholders across the organization.
· Enjoy competitive pay, full benefits, mileage reimbursement, and career growth in a forward-thinking, inclusive environment.
OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
...Video/Photo Editing Intern Akari is a new Japanese spirits company preparing to launch in just a few months, starting with our flagship... ...creative direction is uncompromisingwe shoot exclusively on film to achieve a timeless, high-fashion aesthetic. Once you see our...
Job Description Job Description Manages daily restaurant operations, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance...
Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video...
...Pharmacist in Charge Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community....
...Digital Arts And Media Design Program Assistant The Digital Arts and Media Design Program seeks to hire students to work in the Digital Arts Studio... ...lab cleaning and maintenance Manage the Digital Arts Gallery Post signage and instructions as needed...