Contact Center Specialist II (N) Job at CoxHealth, Lake Spring, MO

bzNJb1RPempuU20rN1A2ckE2S3dUQ3d6V2c9PQ==
  • CoxHealth
  • Lake Spring, MO

Job Description

Description

:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: ▪ N/A

Job Tags

Similar Jobs

Manpower

Fulfillment Associate Job at Manpower

 ...after 28 hours worked each week~ Paid training~ Full time hours~ Clean and safe work environment~ Entry level, no experience necessary~ Climate controlled What will you be doing? Team assembly and fulfillment of retail displays Fold, form... 

The Reason For Hope

Behavior Technician / Registered Behavior Technician (RBT) BACHELORS DEGREE REQUIRED Job at The Reason For Hope

 ...various programs. Position Requirements: Must have a current RBT certification and be in good standing with the BACB. A Bachelor's degree is required. Candidates must be bright, committed and compassionate with a TEAM oriented focus. Must be dependable,... 

HonorVet Technologies

Travel Nurse RN - Educator - $2,680 per week Job at HonorVet Technologies

 ...HonorVet Technologies is seeking a travel nurse RN Educator for a travel nursing job in Lanham, Maryland.Job Description & Requirements ~ Specialty: Educator ~ Discipline: RN ~ Start Date: 10/05/2025~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours... 

Find Your Career at Jefferson Center for Mental Health

Medical Assistant - Find Your Career at Jefferson Center for Mental Health - Wheat Ridge, Colorado, United States Job at Find Your Career at Jefferson Center for Mental Health

 ...people thrive by continuously revolutionizing healthcare delivery, using a data-driven and team-...  ...this while simultaneously creating a work environment where our team has the autonomy...  ...order medical supplies for the mobile unit as needed. Provide consumers with (MAT... 

University of Central Oklahoma

Fashion Marketing - Adjunct Job at University of Central Oklahoma

Job Details Job Location: Main Campus - Edmond, OK Position Type: Adjunct Job Category: OTRS Ineligible Description Position Overview: Note: Adjunct positions at UCO are part-time teaching positions. This posting is to create a pool of interested applicants...