Job Description
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The Company
Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand. Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders. We're growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.
The Role
The Account General Manager is an integral part of our Go-to-Market team. As an orchestrator both internally and externally of the client experience, they are responsible and accountable for retention, customer satisfaction, Expansion identification, revenue growth Y/O/Y and maintaining a healthy P&L within their assignment. The Account General Manager is truly a cross-collaboration partner that touches every department across NuHarbor.
What you'll do - Lives by the NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House.
- Drives successful outcomes, helping clients achieve maximum value from their NuHarbor investment resulting in long-term loyalty.
- Builds and maintain strong relationships with clients, including executives, IT leaders and security professionals.
- Grows revenue within the assignment year over year.
- Partners with several departments to ensure both delivery success and conversion of bookings into revenue for the business.
- Understands the competitive landscape and clients' needs and priorities to optimize their utilization of the NuHarbor portfolio to improve their security posture.
- Accurately forecasts revenue quarterly and yearly for AOP (identifying risk accounts and expansion account targets).
- Analyzes multiple market factors to anticipate and identify customer problems/needs and recommend appropriate solutions.
- Maintains knowledge of cybersecurity fundamentals and technical proficiency in order to provide strategic recommendations aligned to our services.
Your foundation. The requirements for this role: - Bachelor's degree in business, marketing, or related field and Five (5) or more years of demonstrated success in customer success or sales in a software services or professional services business.
- In lieu of a degree, two (2) years of experience in a related field.
- Demonstrated success gaining credibility and trust with clients and stakeholders.
- Ability to effectively translate organizational business requirements into plans that deliver success.
- Proven ability to collaborate and build strong relationships with clients and an internal, cross-functional client team.
- Professional verbal and written communication skills and ability to adjust messaging to different audiences.
- Experience leading and facilitating meetings both internally and externally.
- Must be a citizen of the United States.
Additional capabilities that will differentiate you for this role: - 4+ years of experience in full cycle solution selling in cybersecurity.
- Demonstrated experience supporting Profit and Loss (P&L) management and contributing to revenue growth initiatives.
- Demonstrated experience in both the enterprise and SLED spaces.
- Intermediate level HubSpot experience.
Base Salary for this role is targeted at $100,000 - $120,000 with an OTE of $150,000 - $180,000. *
Salary based on Burlington, VT salary data. Offer is based on candidate geography. Additionally, this role is eligible for the company bonus plan at a 10% target. NuHarbor Security hires in the following states: AZ, CO, FL, GA, IL, IN, IA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NY, OH, OR, PA, SC, TX, VT, VA, WA
The Rewards
What you can expect: - The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.
- An organization that recognizes and rewards employee commitment and contribution to our customers' satisfaction and success
- Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.
- A collaborative and driven working environment in a rapidly growing company and market
- A fun and social working environment where you are encouraged to be your true self.
You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.
We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you'd like to be a part of, we'd like to hear from you.
AAP/EEO Statement The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.
NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and Manufacturing -
Industries
Technology, Information and Internet
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